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At 20000bet, we take the handling of your personal information seriously. This policy sets out exactly what data we collect when you use your account, how we use it, and what choices you have — with access and eligibility subject to your local law and eligible regions.
When you open an account with us, we collect the details you provide during registration — your name, contact information and, where applicable, identity verification documents. We also record transactional data linked to your account activity, including payment method interactions such as deposits or withdrawals processed through bKash, Rocket or Bank Transfer. This data is used to maintain your account, process transactions and respond to support requests you raise with us. We collect technical data such as device type, browser session information and IP address to keep your account accessible across the devices you use. Cookies and similar session tools help us remember your preferences and keep your account session stable when you switch between mobile and desktop. We do not sell your personal data to third parties. We share information only where required by applicable law or with service partners directly involved in running your account — for example, payment processors handling your bKash or Rocket transactions. Retention periods reflect the purposes for which data was collected; account records are held as long as your account remains active and for a period afterward as required by applicable rules. Access to this data and the rights attached to it depend on your local law and the eligible regions in which you access our services.
Transaction records linked to bKash deposits and withdrawals are stored as part of your account history.
Rocket payment interactions are logged under your account wallet for your own reference and for transaction support.
Bank Transfer activity tied to your account is retained in line with applicable financial record requirements.
This policy covers the data we process when you use your 20000bet account. It does not extend to third-party websites you reach through links on our platform, nor to services operated independently outside our account environment. Understanding the boundary of this policy helps you know where to direct questions about your data.
Data collected during login, session activity and account management falls fully within this policy. This includes device data and session tokens used to keep your account continuous across mobile and desktop.
Payment data processed through your account — including bKash, Rocket and Bank Transfer records — is covered here. We hold this data to support your transaction history and handle any disputes you raise.
Interactions with game lobbies and content areas within your authenticated session are within scope. Browsing behaviour in your account session helps us serve relevant account notices and keep your session stable.
External services you reach from our platform — including payment providers' own apps or websites outside our account environment — operate under their own privacy terms. We do not control how those third parties handle your data.
You have practical options available to you regarding the personal data we hold. You can ask us to confirm what information we hold on your account, and request corrections where details are inaccurate — for example, if your contact information has changed. If you believe data is being held beyond the period needed, or processed in a way that does not match the purposes in this policy, you can raise that with our support team directly. We will review your request and respond through the contact route you used. Your rights here are subject to the applicable law in your region; availability may vary depending on local rules and the eligible regions in which you access your account.
Contact our support team to request a summary of the personal data held on your account. We will confirm what is stored and on what basis.
If any detail on your account is wrong — name, contact information or payment reference — raise it through account support and we will update it after verification.
For questions about how your data is used, processed or shared, write to us through the published support route. We respond to data questions as a separate category from general account queries.
If you want to understand how your bKash or Rocket transaction data is stored, or how your account records are managed, our support team can walk you through the relevant part of this policy.
If you have a question specifically about this privacy policy — how we use your data, what we hold, or how to request a change — use the support routes published in your account area. We handle data and privacy questions separately from general account support, so please indicate in your message that your query relates to this policy. Response handling depends on the nature of your request and applicable regional requirements.
Open the support section inside your account to submit a privacy-related query. State clearly that your message concerns your personal data or this policy.
Use the email address published in the support section of your account to send data requests or corrections in writing. Written requests help us process your query accurately.
The live chat route shown in your account area can be used to ask an initial question about this policy or to find out how to submit a formal data request.
We apply session-based security measures to protect your account data during every interaction — whether you are checking your bKash transaction history on mobile or reviewing account details on desktop. Cookies help us keep your session active without requiring repeated logins, and you can manage cookie preferences through your browser settings. Data is retained only as long as it serves the purpose for which it was collected or as required by applicable rules. If you want to know how long a specific category of data is held, contact our support team and reference this policy.
We use session cookies to maintain account continuity across devices. You can adjust or clear cookies in your browser settings; doing so may affect how your account session behaves on your next visit.
Access to your account data is controlled through your login credentials. We do not share your account credentials with any party. If you suspect unauthorised access, contact support immediately through your account.
Account and transaction records — including bKash, Rocket and Bank Transfer history — are held in line with the purposes stated in this policy and applicable requirements. Inactive accounts are subject to our standard retention review.
If we make material changes to this policy, we will notify you through your account or via the contact details you have registered. Continued use of your account after notification means you have seen the updated terms.
These questions cover what we hear most often about how your data is managed, what rights you hold and how to act on them. If your question is not answered here, use the support contact route inside your account and reference this policy in your message.
We hold the registration details you provided when opening your account, your transaction history — including bKash, Rocket and Bank Transfer records — device and session data, and any correspondence you have sent to our support team. You can request a summary by contacting us directly.
Yes. If any detail — your name, contact email or payment reference — is recorded incorrectly, raise it with account support. We will verify your identity before making changes, then confirm once the correction is done.
We share data only where required by applicable law or with service partners directly involved in running your account — such as payment processors handling your bKash or Rocket transactions. We do not sell your personal information to any outside party.
Data is held as long as your account is active and for a period afterward as required by applicable rules. Transaction records tied to bKash, Rocket or Bank Transfer are retained in line with financial record requirements. Contact support if you want clarity on a specific data category.
Session cookies keep your account active as you move between pages, so you do not have to log in again mid-session. You can clear or manage cookies through your browser settings, but this may end your current session and require a fresh login on your next visit.
Use the email contact or live chat route published in your account support area. State clearly that your query is about this privacy policy and describe the specific concern. We treat data-related queries separately from general account questions to make sure they reach the right team.